Twilio Setup

​

🛠 Step 1: Access the Voice Setup Page

1. Navigate to the Voice Setup page in the Eagle Agents dashboard.
2. Select the Phone Numbers tab.

​

📞 Step 2: Purchase or View Twilio Numbers

​

2.1 View Available Numbers

• Click on the Phone Numbers tab.
• A list of Available Numbers will appear.
• To refresh the list, click “Refresh List”.

​

2.2 Purchase a Number

• Click “Buy” next to a Twilio number to purchase it.
• Once purchased, the number will appear under Purchased Numbers.

​

🔑 Step 3: Assign a Number to Your Agent

1. Under Purchased Numbers, locate the number you wish to assign.
2. Click the “Assign” button.
3. Assign the number to your virtual agent (e.g., AITRADIE).

Tip: You can Release or Unassign numbers if needed.

​

📊 Cost Breakdown

• Eagle Agents Voice charges 10 credits per minute for Twilio calls.
• The cost per minute is displayed in the dashboard:
  • 22 Credits ~ 0.083 USD/Min.

​

🚦 Troubleshooting

​

Issue: Twilio Numbers Not Showing Up

• Ensure your Twilio credentials are correct.
• Refresh the list under Available Numbers.

​

Issue: Calls Not Connecting

• Verify that your assigned Twilio number is active in the Twilio Console.
• Check network settings and webhook configurations.

​

🔗 Next Steps