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Common Issues and Solutions

Before starting, ensure your browser is updated to the latest version and your internet connection is stable. These simple steps can resolve many issues!

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1. I Don’t See My Agents and Credits

Symptoms:
  • Agents are not showing in the dashboard.

Solutions:
  • Double-check your region in the URL and the header.
  • Clear your browser cache and cookies, then try again.
Using incognito mode can help identify whether browser extensions are causing the issue.

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2. CSS and z-index Issues

Cause:
This issue often occurs due to conflicting CSS on your website, especially when multiple elements have high z-index values or global styles override the chatbot’s default styles.

Symptoms:
  • The chat widget is hidden behind other elements on the webpage.
  • The styles of the chatbot or dashboard appear broken or misaligned.

Solutions:
  1. Check z-index Conflicts:
    • Inspect the chat widget using browser developer tools.
    • Ensure the widget has a sufficiently high z-index (e.g., 9999) so it appears above other elements.
  2. Audit Global Styles:
    • Look for global CSS rules that might override the chatbot’s default styles.

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Still Need Help?

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📧 Contact Support

Reach out to our support team at:
support@eaglegpt.ai

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🔗 Explore the Knowledge Base

Check out our Help Center for detailed guides and tutorials that address many common issues.

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Quick Tips

Keep your platform up-to-date to ensure compatibility with the latest features.
Regularly back up your chatbot configurations and knowledge base data to avoid data loss.
We’re here to help you every step of the way!